Knowledgebase
Knowledgebase:
ebay - Accepting Returns, Refunds, Setting Up Automated Return Preferences & Policies
Posted by Live Now Education G Support Team, Last modified by Live Now Education G Support Team on 15 March 2016 11:59 AM
When you sell on ebay you need to explain the return process to your buyers and within the listing return policy you can select either returns accepted or returns not accepted.
 
We recommend selecting returns accepted so your buyer has confidence shopping with you (which buyers have the right to if the item is faulty or doesn't work as described anyway) and then select how long they have to return the item, who pays for return post and how the refund is given etc.
 
Depending on what you sell, we recommend accepting returns for 30 days, with a money back refund, buyer paying return post with no re-stocking fees so once your a Top Rated Seller you will already have some of the eligibility for the Premium Services Badge. (Refer to Manual 2 of the ebay program for more info on these badges) 
 
ebay have also recently introduced the return preferences which you can set up to automatically accept returns or automatically refund buyers based on pre-saved criteria which we personally don't use as we prefer the buyer to contact us and look at each case individually.
 
If you do want to set up the automated returns or refunds you can do so under the 'Account' tab - 'Site Preferences' - 'Return Preferences' and there's also the optional RMA (Return Merchandise Authorisation) numbers that some businesses require. 
 
Once you're selling ongoing products within your long term niche, you will have a good understanding of your product range and may be able to set returns up to be automated, however keep in mind buyers can still select the wrong return reason by mistake which means ebay could accidentally refund them for the wrong reason!

 


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